Return and Refund Policy

At Frido, we are committed to providing high-quality products and exceptional customer service. Our refund policy is designed to ensure customer satisfaction while maintaining fairness and transparency.



Refund Eligibility:
1.⁠ ⁠Damaged or Incorrect Products: If you receive a damaged or incorrect product, you are eligible for a refund or a free replacement. To process your request, please provide video or photographic evidence and notify our support team within 14 days of delivery.

2.⁠ ⁠Undelivered Products:
If your product has not been delivered, you are entitled to:

- A full refund

- A free replacement

- If your products are lost in shipment and have not been delivered to you, you are also entitled to a refund or replacement.

-Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card



Non-Refundable Situations:
1. Opened Package: Products which are opened are non-refundable


Order Cancellation:
-Before Shipment: If you wish to cancel your order, please notify us before the product has been shipped. Once the product has been shipped, cancellations and refunds will no longer be possible.



Requesting a Refund or Replacement
•⁠ ⁠For damaged or incorrect products, contact our support team within 14 days of delivery with video or photographic evidence.

•⁠ ⁠Contact Information: contact@myfrido.store



Thank you for your understanding and cooperation. We are dedicated to ensuring your satisfaction and are here to assist you with any concerns.